Hello and welcome to the Pip + Willow store! It's so nice to have you.
All orders are shipped from Melbourne, Australia during business hours Monday - Friday. No orders are processed on weekends or on public holidays.
We use Australia Post to ship out our products. - All orders (except personalised orders) will be delivered to our local post office within 48 hours of your order (unless otherwise stated on our top banner of website). Once packages are handed to Australia post, we have no control on the speed of your delivery. All parcels are sent with authority to leave without a signature unless we are otherwise instructed at checkout. Pip and Willow are not liable for parcels that are delivered and go missing.
Personalised orders will be delivered to our local post office within 5-7 days of your order.
ORDER DETAILS & DELIVERY ADDRESS
Please ensure all personal and delivery details are correct prior to submitting your order. Orders begin the process of being fulfilled as soon as they are received and so we are not able to make changes once completed. This includes name, email, address, products purchased, cancellation, shipping, discount codes etc. We are not liable for orders sent to the wrong address.
Shipping costs are listed in the 'Shipping Option' when finalising your order from the shopping cart.
Please select this option when finalising your order if you wish your item to be posted express.
This will be posted within 30 hours, except for personalised orders (on business days only).
Personalised orders will be delivered to our local post office within 2-3 days of your order.
We cannot guarantee the time of this delivering due to the nature of Australia Post.
When placing an order for a preorder product, all other products on the same order number will be shipped when the pre-order is shipped. If you require an earlier delivery on non-preorder products a separate order must be placed. We do not offer split delivery.
Once an order has been placed, we are not able to combine with other orders or refund postage costs.
By using our website and placing an order you are accepting our shipping terms and conditions.
If you have any issues or would like further details please contact us at firstname.lastname@example.org