Pip + Willow
Personalised Christmas Tree Topper
Personalised Christmas Tree Topper
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This item is made to order, which means it will be specially crafted just for you. If you need the item urgently, please leave a note in your cart and we will do our best to prioritise your order. Please read the processing time below.
Processing Time
Processing Time
Processing time is currently between 5-6 weeks for dispatch (this is for both standard and express postage).
Shipping Information
Shipping Information
Please ensure you check our processing and delivery lead times.
- All our items are delivered via ATL (Authority to Leave)
- Upgrading orders to express does not imply that the item will be rushed; it means the couriers will use their express delivery service.
Returns & Exchanges
Returns & Exchanges
Cancellation Policy / Change Of Mind
Request a cancellation within 2 days of purchase and if it has not been shipped within that period.
Returns/Exchanges
Pip and Willow will not accept exchanges for those who have a change of mind or if you accidentally ordered the incorrect item.
Pip and Willow will however accept returns & offer exchanges in the rare case that your item is faulty. If you need to exchange it for the same item, send us an email at hello@pipandwillow.com.au
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We take a great deal of care to ensure that your package arrives safely, however in the rare case that your item gets damaged or goes missing we are not held responsible.
Please note: Some of our products are natural wooden products; therefore not each disc/memory drop is the same. There will be some imperfections in laser work due to the natural nature of the product. By purchasing, you acknowledged this and no refund will be issued for change of mind.
Our policy lasts 7 days. If 7days have gone by since your purchase and you have not reported a fault, unfortunately we can’t offer you an exchange.
There are certain situations where only partial refunds are granted, such as:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds
Pip and Willow do not offer refunds.
Personalised Christmas Tree Topper
Add a touch of festive elegance to your Christmas tree with our personalised Christmas topper. Featuring a double-layer design with a sturdy wooden backing and a shimmering gold mirror acrylic top, this topper can be customised with any text you choose – our sample reads “The Panelo Family.”
Each topper comes with a convenient tie for easy and secure attachment to your tree, making it both beautiful and practical. A perfect keepsake to treasure year after year, adding a personal sparkle to your holiday celebrations.
Specifications:
- Total size is approximately 25cm wide and 32cm high (star itself is 25cm x 24cm)
- Engraved with name and/or a text on the mirror acrylic
- Option to choose between gold or silver mirror acrylic
- Designed and made in Australia
How to Order:
- Enter the name/text you would like personalised
- Choose between gold or silver mirror acrylic
- If you have any further questions, please email us at hello@pipandwillow.com.au
NOTE: As our items are made from a natural product (pine and plywood), please allow for variations in the wood such as patterns, texture and knots. The texture and pattern will vary from the ones pictured. This is what we love about our boxes the most - each set are so unique.
Design, tags, and materials may vary between production runs. See our FAQ for full details.
