Pip + Willow
Personalised Christmas Crate – Holiday Village Design
Personalised Christmas Crate – Holiday Village Design
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This item is made to order, which means it will be specially crafted just for you. If you need the item urgently, please leave a note in your cart and we will do our best to prioritise your order. Please read the processing time below.
Processing Time
Processing Time
Processing time is currently between 5-6 weeks for dispatch (this is for both standard and express postage).
Shipping Information
Shipping Information
Please ensure you check our processing and delivery lead times.
- All our items are delivered via ATL (Authority to Leave)
- Upgrading orders to express does not imply that the item will be rushed; it means the couriers will use their express delivery service.
Returns & Exchanges
Returns & Exchanges
Cancellation Policy / Change Of Mind
Request a cancellation within 2 days of purchase and if it has not been shipped within that period.
Returns/Exchanges
Pip and Willow will not accept exchanges for those who have a change of mind or if you accidentally ordered the incorrect item.
Pip and Willow will however accept returns & offer exchanges in the rare case that your item is faulty. If you need to exchange it for the same item, send us an email at hello@pipandwillow.com.au
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We take a great deal of care to ensure that your package arrives safely, however in the rare case that your item gets damaged or goes missing we are not held responsible.
Please note: Some of our products are natural wooden products; therefore not each disc/memory drop is the same. There will be some imperfections in laser work due to the natural nature of the product. By purchasing, you acknowledged this and no refund will be issued for change of mind.
Our policy lasts 7 days. If 7days have gone by since your purchase and you have not reported a fault, unfortunately we can’t offer you an exchange.
There are certain situations where only partial refunds are granted, such as:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds
Pip and Willow do not offer refunds.
Personalised Christmas Crate – Holiday Village Design
Make Christmas morning extra magical with our Personalised Christmas Crate (Holiday Village Design) — a charming keepsake that brings festive joy and wonder to your family’s holiday traditions.
Crafted from natural wood, each crate features a beautifully engraved front panel with a scalloped wavy edge, showcasing a delightful village scene of little houses beneath the stars. The design is finished with raised white acrylic letters spelling your child’s name or family surname — making every delivery from Santa truly special.
Perfect for the 1st of December, Christmas Eve, or Christmas morning, these crates can be filled with all the festive essentials — Christmas pyjamas, a new book, a movie, reindeer food, hot chocolate, or a special note from Santa.
Reusable year after year, this beautiful box will soon become part of your family’s most cherished holiday moments.
IMPORTANT NOTE: the panels fit a particular crate, so please discuss with me if you want to buy the panels only
Easter Crate: If you are ordering the Christmas crate + panels, you can already order your Easter panels here to save on shipping: Easter Collection
Specifications:
- Due to the size of the crate, this item will be shipped to you flat-packed. Detailed assembly instructions and screws are included, however, you will require a Phillips Head screwdriver.
- Manufactured out of Pine Timber with engraving and white acrylic name
- Designed and handmade in Sydney, Australia
Small Crate Dimensions
- Crate Dimensions - 23x31x15 cm
- Panel Dimensions - 29cm x 7cm high
Large Crate Dimensions
- Crate Dimensions - 46x31x 25cm
- Panel Dimensions - 44.2cm x 7cm
Crate Options:
- Crate + Panels - Receive the crate with separate three lasered wooden panels; attach them to the wood using Velcro dots provided. This way you can interchange the panels every special occasions such as Christmas, birthdays, Mother's and Father's Day etc ..
- Panels only - Assuming you already have a large crate, attach these wooden panels to the front using the provided Velcro dots. Interchange them during special occasions like Christmas or birthdays
How to Order:
- Enter name/s or family name - this will automatically be in ALL CAPS (note that the longer the text, the smaller the white acrylic font will be.)
- If you have any further questions, please email us
NOTE: As all of our products are handmade by us in Sydney, please allow approximately 15 working days for dispatch. We thank you for your patience.
As these CRATES are made from a natural product (pine and plywood), please allow for variations in the wood such as patterns, texture, and knots. The texture and pattern will vary from the ones pictured.
Design, tags, and materials may vary between production runs. See our FAQ for full details.
